Swyx Cloud or On-Premise

Whilst this is likely to be a question asked by clients for some time, Swyx are focusing heavily on cloud solution development.  Swyx CTO Martin Classen who joined in November is to focus the company’s attentions on developing innovative communication solutions based in the cloud. This will ensure Swyx meets the large growth in market demand and that cloud becomes a key foundation and strength of the Dortmund based company in the long-term.

"Over the next year, the market for cloud solutions will grow faster than for on-premise products. This is why we are constantly expanding our product portfolio based on 'communication solutions from the cloud'. At the same time, we will also meet the needs of our customers with regard to on-premise solutions and further expand the products of our core business. Both resellers and customers will benefit from this: we will help our partners to offer their customers an innovative and individually tailored communication solution." says Martin Classen.

A key factor is enabling cloud telephony solutions is the switch to SIP from ISDN.  ISDN will be switched off in the UK from 2025 and from next year in Germany.  Without the hindrance of physical lines, the adoption of Swyx Datacentre is all the simpler and accelerating all the time.

VoxRocket products are designed to work with both on-premise and cloud versions of Swyx allowing you to enjoy the flexibility of either.

VoxVision version 2.3 for Swyx is now available

It has taken longer than expected (an all too familiar story with software development) but version 2.3 of VoxVision is now available.  This release sees the inclusion of granular security and the ability to export reports to both Adobe and Excel.

The granular security control is where all of our hard work has been focused.  VoxVision now allows you to create users to control who has access to the application.  Each VoxVision user can be assigned permission to the data for one or many groups or just a single Swyx agent.  Access to report types can also be controlled.  If used in conjunction with VoxVault then VoxVision users can be given permission to access call records too but only for the user or users they have assigned permissions to.

For more information or a demo of the latest release get in touch directly or through your Swyx partner.

VoxVision, The most integrated call reporting tool available for Swyx

Get the insights you need to exceed your customer’s expectations.

VoxVision is a ground up developed call reporting tool for Swyx.  Its clean and modern user interface makes it simple to get the business intelligence you need quickly and easily.  Developed solely for Swyx, our close integration results in lower user administration and more accurate reporting.  VoxVision continuously synchronises agents, groups and their membership information directly from the Swyx server.  This ensures that your reports are accurate and contain the information you need to manage your staff and your business.  VoxVision’s dashboard view provides you with a real-time activity feed, and a high-level overview of call activity for a choice of pre-defined periods helping you to identify trends with ease.

VoxVision is available in English, German, French, Dutch and Icelandic.  Get in touch for a free trail.